eFit Support · Knowledge Base

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Search 59 guides written for eFit students, covering trackers, syncing, grades, and your account.

Troubleshooting

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Refresh My Activity: Sync Your Steps on Demand

eFit reads your steps, workouts, and heart rate from Google Health (your workouts and heart rate become eFit Minutes)...

Troubleshooting Fitness Tracker Sync Issues

Fixing sync problems If your activity is not appearing correctly in eFit, work through these steps. eFit reads your...

Google Health Is Not Syncing With Apple Health (iPhone)

Your iPhone is counting steps. You can open the Health app and see them. But the Google Health app shows an empty week,...

Your Activity Shows on Your Phone but Not in eFit

Use these steps when your steps or activity show on your phone but do not appear in eFit, even after you sync. The most...

Sign In With Google Sends You to a Fitbit Page

You choose Sign in with Google while setting up Google Health, or Connect with Google Health in eFit, and a page on...

Google Will Not Let You Sign In (Can't Access This Service)

You tap Continue to Google, choose your Google account, and instead of the permissions screen Google shows you...

eFit Says Your Google Account Needs a Google Health Profile

You choose Connect with Google Health in eFit, sign in with Google, approve everything it asks for, and instead of your...

I Recorded a Workout but Got No eFit Minutes

You did the workout, your watch or app recorded it, and the day on your Activity Data page shows steps but few or no...

Do You Need to Press Start in the Google Health App?

You open the Google Health app, you see a Start button, and it looks like the thing you are supposed to press before a...

Open the Google Health App Regularly to Keep Your Data Flowing

Wearing your tracker is only half of the job. Your activity has to travel from the watch to your phone and into Google...