eFit Support · Knowledge Base

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Search 56 guides written for eFit students, covering trackers, syncing, grades, and your account.

Troubleshooting

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eFit Says Your Google Account Needs a Google Health Profile

You choose Connect with Google Health in eFit, sign in with Google, approve everything it asks for, and instead of your...

Sign In With Google Sends You to a Fitbit Page

You choose Sign in with Google while setting up Google Health, or Connect with Google Health in eFit, and a page on...

Compare Your Steps Day by Day: The Week View Screenshot

When your steps or your activity grade look wrong, the question that settles it is always the same: on which dates does...

Refresh My Activity: Sync Your Steps on Demand

eFit reads your steps, workouts, and heart rate from Google Health (your workouts and heart rate become eFit Minutes)...

Open the Google Health App Regularly to Keep Your Data Flowing

Wearing your tracker is only half of the job. Your activity has to travel from the watch to your phone and into Google...

Activity shows on Google Fit but not eFit

Google Fit is being retired. eFit no longer connects to the Google Fit app, and activity that lives only in Google Fit...

Synced to Google Health but No New Activity in eFit

Use these steps when your activity is in the Google Health app and eFit is already connected to Google Health, but no...

Google Fit Activity Is Showing on Your Phone but Not in eFit

If a workout shows up in the Google Fit app on your phone but the steps and minutes never reach your eFit dashboard,...

Fitbit Activity Is Showing on Your Phone but Not in eFit

Use these steps when your Fitbit app shows activity on your phone, but that activity is not appearing in eFit, even...

Your Activity Shows on Your Phone but Not in eFit

Use these steps when your steps or activity show on your phone but do not appear in eFit, even after you sync. The most...