Fixing Sync Problems
If your fitness tracker data isn't appearing correctly in eFit, follow these troubleshooting steps.
Step 1: Refresh Your Tracker App
The most common issue is that your tracker hasn't synced to its cloud service.
- Open your fitness app (Fitbit, Google Fit, or Garmin Connect)
- Pull down on the main screen to force a refresh
- Wait for the sync icon to complete
- Verify your latest activity appears in the app
Step 2: Check the Source Website
eFit pulls data from the tracker's web service, not directly from your device:
- Fitbit: Log in at fitbit.com and check your activity log
- Google Fit: Check fit.google.com
- Garmin: Check connect.garmin.com
If the data is missing from these websites, the issue is with your tracker sync, not eFit.
Step 3: Use the eFit Repair Tool
If your data appears on the tracker website but not in eFit:
- Go to your eFit Dashboard
- Navigate to Help → Sync Repair
- Watch the required tutorial video (this contains important information)
- Click "Begin Repairs" to force a data refresh
- Wait a few minutes and check your activity page
Step 4: Reset Your Connection
If the repair tool doesn't resolve the issue:
- In eFit, go to Help → Reset Connection
- This will disconnect your current tracker authorization
- Reconnect your tracker by going through the authorization process again
- Select all required permissions when prompted
Step 5: Revoke and Reconnect (Last Resort)
If nothing else works:
- Log in to your tracker account (e.g., fitbit.com)
- Go to Settings → Applications
- Find "eFit" and click Revoke Access
- Return to eFit and reconnect your tracker
- Grant all required permissions
Common Causes of Sync Issues
- Tracker not synced to phone - Your device must sync to the app first
- Permissions denied - You must grant "Activity and Exercise" access
- Expired authorization - Tokens expire; reconnecting refreshes them
- Multiple accounts - Ensure you're connecting the correct Fitbit account
Data Is Never Lost
Don't worry - resetting your connection does NOT delete your historical data in eFit. Your previous activity records are preserved. The reset only refreshes the connection between eFit and your tracker.
Still having issues? Submit a support ticket and include which tracker you use and what steps you've already tried.