Use these steps when your Fitbit app shows activity on your phone, but that activity is not appearing in eFit, even after you have attempted to sync eFit.
This usually means eFit is connected to a different Fitbit account than the one used in the Fitbit app, or the Fitbit app has not completed its device sync.
Reconnect Fitbit to eFit
1. Log Out of Fitbit
On your phone, open the Fitbit app and log out of the currently connected Fitbit account.
2. Disconnect Fitbit From eFit
- Log in to eFit.
- Select Sync Tracker.
- Select Unsync Fitness Tracker.
Direct link:
https://efit.health/dashboard/help/change-tracker.php
3. Log Back Into Fitbit
- Open the Fitbit app on your phone.
- Log in to the Fitbit account that contains your fitness activity.
- Carefully note the email address or username used to log in.
- Allow the Fitbit app to finish syncing your device activity.
4. Connect eFit to the Same Fitbit Account
- Return to eFit.
- Select Sync Tracker.
- Select Sync Fitness Tracker.
Direct link: https://efit.health/dashboard/sync.php - When prompted to log in to Fitbit, use the exact same Fitbit account currently logged into the Fitbit app.
- Approve all requested permissions and complete the connection.
Important: Your Fitbit device must first sync successfully with the Fitbit app. Once the activity appears in Fitbit, eFit can retrieve it only from the same Fitbit account used during the eFit connection process.